Privacy Policy

Welcome to Pizzana. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizz-pizzana.digital, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (pizz-pizzana.digital), as well as any related services, sales, marketing, or events (collectively referred to as the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you have any questions or concerns, please contact us at [email protected].

1. Who We Are

Pizzana is a food business operating in the United States. We provide food ordering and related digital services through our website. Throughout this Privacy Policy, when we say "Pizzana," "we," "us," or "our," we are referring to the entity operating under the Pizzana brand.

2. Applicable Law

Pizzana operates in the United States and complies with all applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive practices in commerce, including privacy and data security.
• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), which provide privacy rights to California residents.
• The Children's Online Privacy Protection Act (COPPA), which restricts the online collection of information from children under the age of 13.
• The CAN-SPAM Act, which governs commercial email communications.
• The Electronic Communications Privacy Act (ECPA) and other applicable federal statutes.
• Any applicable state-level consumer protection and privacy laws in the states where we operate.

Where California law applies, residents of California are entitled to specific rights as described in Section 10 of this Privacy Policy.

3. Information We Collect

We collect information about you in various ways when you interact with our website and services. The categories of information we collect include:

3.1 Personal Information You Provide to Us

When you use our Services — for example, when you place a food order, create an account, subscribe to our newsletter, contact our support team, or participate in promotions — we may collect the following personal information:

• Identification Data: Full name, username or display name.
• Contact Information: Email address, phone number, and delivery or billing address.
• Account Credentials: Password and account login information (stored in encrypted form).
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other payment details. Note: payment card data is processed by PCI-DSS compliant third-party payment processors, and we do not store full card numbers on our servers.
• Order Information: Details of food items ordered, special instructions, delivery preferences, and order history.
• Communications: Messages you send us via email, contact forms, live chat, or social media.
• Feedback and Reviews: Ratings, reviews, comments, and survey responses you submit.
• Promotional Participation Data: Information provided when you enter contests, sweepstakes, or loyalty programs.

3.2 Information Collected Automatically

When you access our website or mobile platform, certain information is collected automatically through cookies, web beacons, pixels, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, and navigation paths through our site.
• Log Data: IP address, access times, date and time stamps, error logs, and HTTP request data.
• Location Data: Approximate geographic location inferred from your IP address. If you grant permission, we may also collect precise GPS-based location data to facilitate delivery services.
• Cookie and Tracking Data: Information gathered through cookies, session tokens, pixel tags, and similar technologies. See Section 8 for more details.

3.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social Media Platforms: If you log in to our Services using a social media account (e.g., Facebook, Google), we receive basic profile information such as your name, email address, and profile photo as authorized by that platform.
• Analytics Providers: Aggregated and anonymized behavioral data from analytics platforms we use.
• Marketing Partners: Contact lists or advertising audience data from partners for targeted marketing campaigns, subject to your preferences.
• Delivery and Logistics Partners: Delivery status and fulfillment data from our third-party delivery partners.
• Public Sources: Publicly available information where permitted by applicable law.

4. How We Use Your Information

We use the information we collect for the following purposes, each of which is grounded in a legitimate business purpose, contractual necessity, legal obligation, or your consent:

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including coordinating delivery or pickup.
• Creating and managing your user account.
• Processing payments and preventing fraudulent transactions.
• Communicating with you about your orders, including confirmation emails, status updates, and delivery notifications.
• Providing customer support and responding to your inquiries, complaints, and requests.

4.2 Improving Our Services

• Analyzing usage patterns, preferences, and feedback to enhance our website functionality and food offerings.
• Conducting internal research, testing, and development to improve the quality and performance of our platform.
• Monitoring and analyzing trends, usage, and activities in connection with our Services.
• Diagnosing technical issues and maintaining the security and integrity of our systems.

4.3 Marketing and Communications

• Sending you promotional emails, special offers, discounts, and newsletters about Pizzana, subject to your marketing preferences.
• Personalizing your experience by showing you content, recommendations, and offers relevant to your interests and order history.
• Conducting surveys and gathering feedback to improve our marketing strategy.
• Running advertising campaigns, including targeted advertisements on third-party platforms based on your interests.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional messages related to your orders or account.

4.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, legal processes, and governmental requests.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Pizzana, our users, and the public.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.

4.5 Business Operations

• Administering loyalty programs, promotions, contests, and sweepstakes.
• Facilitating corporate transactions such as mergers, acquisitions, or asset sales.
• Maintaining records for tax, accounting, and regulatory purposes.

5. How We Share Your Information

We do not sell your personal information to third parties for their own commercial purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: Companies such as Stripe or other PCI-DSS compliant processors that handle payment transactions.
• Delivery Partners: Third-party delivery services that fulfill your food orders.
• Technology and Hosting Providers: Cloud storage, web hosting, and IT infrastructure providers.
• Analytics Providers: Companies such as Google Analytics that help us understand how users interact with our website.
• Email and Marketing Service Providers: Platforms that manage our email campaigns and marketing communications.
• Customer Support Tools: Platforms that enable us to manage customer inquiries and support tickets.

5.2 Legal Requirements and Law Enforcement

We may disclose your information when required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or legal proceedings.
• Requests from law enforcement or government agencies.
• To protect and defend our legal rights or property.
• To prevent or investigate possible wrongdoing in connection with our Services.
• To protect the personal safety of users of our Services or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information via email or a prominent notice on our website.

5.4 Aggregated or Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

5.5 With Your Consent

We may share your information with additional third parties when you have provided explicit consent for us to do so.

6. Data Security

Protecting your personal information is a top priority for us. We implement a variety of technical, administrative, and physical security measures designed to safeguard your information from unauthorized access, disclosure, alteration, and destruction, including:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data such as passwords is stored using industry-standard hashing algorithms.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who have a legitimate need to access it in order to provide our Services.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and security monitoring tools to protect our network infrastructure.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant third-party payment gateways. We do not store full payment card numbers on our servers.
• Regular Security Assessments: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a security breach, as required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention periods we apply are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal policies.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your experience, remember your preferences, and gather analytics data. Cookies are small text files stored on your device by your browser.

8.1 Types of Cookies We Use

8.2 Your Cookie Choices

You can control cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, if you disable essential cookies, some features of our website may not function correctly. You may also use opt-out tools provided by analytics and advertising networks, such as the Digital Advertising Alliance opt-out or Network Advertising Initiative opt-out.

For full details about how we use cookies, the specific cookies deployed, and how to manage them, please refer to our Cookie Policy available on our website at pizz-pizzana.digital.

9. Children's Privacy

Our Services are intended for adults who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13 (or under 18, where applicable), we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take prompt action to remove the information and terminate any associated account.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We respect and honor these rights, as described below.

10.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where retention is required by law or for legitimate business purposes).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, machine-readable format.

10.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories of personal information we collect, the purposes for which we use it, and whether we disclose it to third parties.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information; however, if this changes, we will provide a "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to those uses necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to verified requests within 45 days as required by the CCPA/CPRA, with a possible extension of an additional 45 days where reasonably necessary.

10.3 Authorized Agents

California residents may designate an authorized agent to make privacy requests on their behalf. To use an authorized agent, you must provide us with written authorization or power of attorney, and we may require verification of your identity directly from you.

11. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, there is no universally accepted standard for how to interpret and respond to DNT signals. As a result, our website does not currently respond to browser DNT signals. However, you can control tracking through your cookie preferences as described in Section 8.

12. International Data Transfers

Pizzana is based in the United States, and the personal information we collect is stored and processed primarily within the United States. However, we may transfer, process, or store your data in other countries where our service providers, partners, or servers are located.

If we transfer personal information from the United States to other countries, we take steps to ensure that appropriate safeguards are in place to protect your information consistent with this Privacy Policy and applicable privacy laws. Such safeguards may include:

• Entering into data processing agreements with service providers that include appropriate data protection provisions.
• Ensuring service providers maintain security practices and standards that are consistent with applicable law.
• Using contractual protections or other legal mechanisms that provide an adequate level of protection for personal information.

By using our Services, you understand and acknowledge that your personal information may be transferred to and processed in the United States or other countries that may have different data protection laws than your country of residence.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizzana. This Privacy Policy applies only to our website and Services. We are not responsible for the privacy practices of third-party sites and encourage you to review the privacy policies of any third-party sites you visit.

Third-party tools and services we use — such as payment processors, social media plugins, and analytics platforms — are governed by their own privacy policies and terms of service. We recommend that you familiarize yourself with the privacy practices of these third parties.

14. How to File a Privacy Complaint

If you believe that your privacy rights have been violated, or if you have concerns about how we handle your personal information, we encourage you to contact us first so we can address your concerns directly.

14.1 Contacting Pizzana

Please send your privacy-related inquiries or complaints to:

We will acknowledge your complaint within 10 business days and strive to resolve it within 30 days. For complex matters, we will inform you if additional time is needed.

14.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response, or if you believe we are processing your personal information unlawfully, you have the right to file a complaint with the appropriate regulatory authority.

For users in the United States, you may file a complaint with the following authorities:

• Federal Trade Commission (FTC): The FTC is the primary federal consumer protection agency that handles privacy complaints. You may file a complaint at reportfraud.ftc.gov or call 1-877-382-4357.
• California Attorney General (for California residents): California residents may submit privacy rights requests or complaints to the California Attorney General's office through the California Privacy Rights Act (CPRA) enforcement mechanisms. More information is available at oag.ca.gov/privacy/ccpa.
• State Attorney General Offices: Residents of other states may contact their respective state Attorney General's office for guidance on filing privacy complaints under applicable state law.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes to how we collect, use, or share your personal information, we will notify you by:

• Posting the updated Privacy Policy on our website at pizz-pizzana.digital with a new "Last Updated" date.
• Sending an email notification to the address associated with your account, where required by applicable law.
• Displaying a prominent notice on our website for a reasonable period following the change.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of those changes.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us through any of the following channels:

We are committed to working with you to obtain a fair resolution to any complaint or concern about privacy. Our privacy team will respond to your inquiry as quickly as reasonably possible and, at most, within the timeframes required by applicable law.